Thank you for choosing Authentic Connection Counselling. I understand that life can be busy and unexpected situations arise, and I am committed to making the booking process as simple and supportive as possible.
If you have any questions about booking an appointment or need assistance finding a time that works for you, please don’t hesitate to reach out by phone or text at 250-565-8935 or email at rena@accounselling.ca. I’m always happy to help.
If you need to cancel or reschedule an appointment, I ask for at least 24 hours’ notice whenever possible. This allows me the opportunity to offer that appointment time to another client who may be waiting for support.
Please note that appointments cancelled with less than 24 hours’ notice, as well as missed appointments, will be charged the full session fee.
ICBC and FNHA Clients
If your counselling sessions are funded through ICBC or the First Nations Health Authority (FNHA), it is important to know that these organizations do not cover the cost of missed appointments or late cancellations. If you cancel with less than 24 hours’ notice or do not attend your scheduled session, you will be personally responsible for paying the full session fee. For this reason, all ICBC and FNHA clients are required to keep a valid credit card on file through Jane. Your card will only be charged in the event of a missed appointment or a late cancellation that falls outside of the 24 hour cancellation policy.
If you don’t see a time that fits your schedule, please feel free to contact me directly. Additional appointments may become available, and I will do my best to accommodate your needs.
I look forward to supporting you on your counselling journey and appreciate your understanding of these policies. Your consideration helps ensure that appointment times remain available for those who need support.
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I bring a lifetime of diverse experience to my counselling practice—having worked as a teacher, librarian, writer, business owner, and counsellor. Personally, I’ve navigated many roles and life transitions, which allow me to meet clients with deep empathy and without judgment.
I work with youth, and adults (ages 16–75) experiencing grief, trauma, PTSD, anxiety, depression, and relationship challenges. My approach is trauma-informed and client-centered, drawing from a wide array of evidence based practices including, DBT, CBT, IFS, and EMDR.
I am dedicated to continually expanding my clinical skills. I have a deep interest in neurobiology and the connection between mind, body, and nervous system—believing that mental and physical health are deeply intertwined.
If you’re seeking a compassionate, experienced counsellor to walk alongside you, I’d be honored to support your healing journey.
I bring a lifetime of diverse experience to my counselling practice—having worked as a teacher, l...
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Russel Lloyd
(He, Him)
BA / BEd / MACP Practicum Student Counsellor
Counselling under the supervision of Rena Koon, RCC
I hold space for people who feel overwhelmed, stretched thin, or disconnected from what they need. Many of the individuals I support are navigating burnout, self-doubt, anxiety, and the personal work of understanding who they are and how they want to move through the world. If you are feeling tired, pulled in many directions, or unsure how to come back to yourself, you are not alone.
For over a decade, my work as a teacher in inclusive and trauma-informed settings has shaped my understanding of resilience. I see resilience not as pushing through or becoming tougher, but as learning to listen inwardly with compassion and honesty.
I draw on multiple humanistic approaches, including person-centred, existential, and experiential work, as well as drawing on strategies from behavioural therapies such as CBT and DBT in ways that fit each client. My counselling style is steady, collaborative, and grounded in the belief that people make sense when you understand their story.
Our work together is about understanding your story, noticing what matters, and taking steps toward a life that feels more connected and more your own.
Counselling under the supervision of Rena Koon, RCC
I hold space for people who feel overwhelme...
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