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Booking & Cancellation Information
Thank you for choosing Authentic Connection Counselling. I understand that life can be busy and unexpected situations arise, and I am committed to making the booking process as simple and supportive as possible.
If you have any questions about booking an appointment or need assistance finding a time that works for you, please don’t hesitate to reach out by phone or text at 250-565-8935 or email at rena@accounselling.ca. I’m always happy to help.
If you need to cancel or reschedule an appointment, I ask for at least 24 hours’ notice whenever possible. This allows me the opportunity to offer that appointment time to another client who may be waiting for support.
Please note that appointments cancelled with less than 24 hours’ notice, as well as missed appointments, will be charged the full session fee.
ICBC and FNHA Clients
If your counselling sessions are funded through ICBC or the First Nations Health Authority (FNHA), it is important to know that these organizations do not cover the cost of missed appointments or late cancellations. If you cancel with less than 24 hours’ notice or do not attend your scheduled session, you will be personally responsible for paying the full session fee. For this reason, all ICBC and FNHA clients are required to keep a valid credit card on file through Jane. Your card will only be charged in the event of a missed appointment or a late cancellation that falls outside of the 24 hour cancellation policy.
If you don’t see a time that fits your schedule, please feel free to contact me directly. Additional appointments may become available, and I will do my best to accommodate your needs.
I look forward to supporting you on your counselling journey and appreciate your understanding of these policies. Your consideration helps ensure that appointment times remain available for those who need support.
Select a session
from the list on the left
to view available appointment times
Need Help? 250-565-8935 rena@accounselling.ca